FAQs
WHO IS MARCIA?
Mama Marcia is the genius behind all of this. She is a legend in the soap making community & the creator of the Legacy we have the honor of continuing. Marcia has over 30 years of experience in developing Goat Milk skin care products, & is now living her best life & enjoying retirement.
DO YOU REALLY MAKE ALL OF YOUR SKIN CARE PRODUCTS?
Yep! We absolutely do! If you are ever in our neck of the woods (well, desert LOL), be sure to come see us! Our workshop is open to our sales floor & we love connecting with our customers while we're cooking our next batch of goodness!
I VISITED YOUR STORE IN ARIZONA AND/OR FOLLOW YOU ON SOCIAL MEDIA, WHY AREN'T ALL OF YOUR PRODUCTS AVAILABLE ONLINE?
That's actually pretty simple to explain: we live in a small town in rural Arizona. It gets HOT & once our packages leave the safety of our little shop, we have no control over the next leg of its journey from us to you. Some of our products have much lower melt points than others (whipped body butters for one) & we do what we can to make sure you get what you expect, not a container full of a really incredible smelling melted mess! That means that some products can only be available during the cooler months. Another reason (like our bath bombs & shower steamers) is that we are still an incredibly small business (there are only 5 of us!). We make everything by hand, in small batches. This allows us to ensure the highest quality for our customers, which is awesome! But in making small batches, we limit the volume we are able to produce daily. Worry not, we're constantly refining our techniques to streamline our workflows & are looking forward to growing our small business by adding team members in the future, which will allow us to expand our online catalog!
WHAT IF I DON'T CARE FOR THE WAY A PRODUCT I PURCHASED SMELLS?
We try to be thorough with our fragrance descriptions online, but if you genuinely don't love the way something smells, let us know. We accept returns up to 30 days from date of purchase, so long as the item has not been used & is in new condition. Items can be exchanged, or refunded. Shipping the items back to Marcia's Legacy Soap Co. is at your expense. Please contact us for a Return Authorization prior to shipping the product back. Your refund for the price of the item will be issued to the original form of payment once we receive & inspect your return.
MY PRODUCT WAS EXPOSED TO EXTREME TEMPERATURES, IS THAT OK?
That depends. Unfortunately, the all-natural preservative that we use is rendered inactive when exposed to extremely high or low temperatures. While we guarantee the integrity of our products for one year from the manufacture date, this only applies to items properly cared for. If you notice a sour smell, please discontinue use immediately. That being said, we have bottles of lotion & pots of cream that have been put through the ringer that are still going strong years later. As for our bars of soap... those will outlive us all if kept dry! Our soap bars do not expire, melt, or go rancid. They just keep on smelling AMAZING!
STILL HAVE A QUESTION?